WHAT IS REGENT REASSURANCE?
Regent Reassurance is a policy that seeks to give you flexibility, choice and the confidence to plan your Regent Seven Seas Cruises vacation. Regent Reassurance allows new and existing reservations that have paid in full to cancel up to 15 days* prior to departure date and receive a 100% Future Cruise Credit.
WHAT SAILINGS QUALIFY UNDER REGENT REASSURANCE?
For reservations made with our Return with Regent offer between May 18 and July 31, 2020, guests who have paid in full have the option to cancel up to 15* days prior to departure date and receive a 100% Future Cruise Credit. For all existing and new reservations made before May 18, 2020 on voyages embarking on or before December 31, 2020, guests who have paid in full have the option to cancel up to 48 hours prior to departure date and receive a 100% Future Cruise Credit.
WHAT IS THE “DEPARTURE DATE” THAT I NEED TO CANCEL PRIOR TO IN ORDER TO TAKE ADVANTAGE OF REGENT REASSURANCE?
Departure date refers to the date on which travel begins, inclusive of cruise travel, air travel, hotel reservations or land programs booked through Regent Seven Seas Cruises.
IF I CANCEL UNDER REGENT REASSURANCE, WHICH ITEMS WILL BE INCLUDED IN THE FUTURE CRUISE CREDIT?
The Future Cruise Credit will include 100% of the cruise fare paid in addition to any air charges, hotels, land programs, visas and RegentCare Travel Protection Program charges.
The following ancillary items purchased through Regent Seven Seas Cruises will be refunded to the original credit card used for payment:
Shore excursions and/or shore excursion packages
Reservations for the Culinary Arts Kitchen
NEW ENHANCED HEALTH & SAFETY PROTOCOLS
Regent Seven Seas Cruises is working hand in hand with the U.S. Centers for Disease Control and Prevention and federal governments globally, to develop, implement and continually evolve industry-leading standards that will meet or exceed all requirements for health and safety protocols once those have been finalized by these authorities. These protocols will cover all aspects of onboard and shore-side operations to ensure the continuous well-being of our guests and crew. We are also putting in place a council of leading experts in health and safety to provide ongoing guidance for improving our health and safety measures.
The new health & safety protocols are broken down into three key components, highlighted below.
Safety on our ships
- Ships will be sanitized and certified virus free when re-entering service
- Continuous disinfection and daily fogging of all suites and public spaces
- Installation of hospital-grade air filtration system
- Dedicated public health officer
- Itinerary monitoring in accordance with global health maps
Safety for our guests
- Extensive, pre-embarkation health screening
- Socially responsible check-in and staggered embarkation
- No-touch food service
- Increased social distancing through reduced capacity
- Stringent health standards met by local partners
Safety for our crew
- Increased health monitoring
- Enhanced on board medical teams and health services
For more details on Regent Seven Seas Cruises New Enhanced Health & Safety Protocols click HERE
WHAT HAPPENS TO THE COSTS ASSOCIATED WITH ANY ANCILLARY ITEMS PURCHASED INDEPENDENTLY OF REGENT SEVEN SEAS CRUISES SUCH AS AIRFARE, PRE- OR POST-CRUISE HOTEL STAYS, TRAVEL INSURANCE, ETC.?
For arrangements, products, or services confirmed through independent companies and carriers, we recommend that you contact the travel provider directly for further guidance.
HOW LONG WILL I HAVE TO REDEEM MY FUTURE CRUISE CREDIT?
The Future Cruise Credit may be applied toward a new reservation(s) made within one year of the Future Cruise Credit issue date. The Future Cruise Credit may be used toward a new reservation(s) for any voyage sailing before December 31, 2022.
WHAT CAN MY FUTURE CRUISE CREDIT BE APPLIED TO ON MY FUTURE RESERVATION?
The Future Cruise Credit can be applied toward the cruise fare on the new reservation.
WHAT IF THERE IS A DIFFERENCE BETWEEN THE FUTURE CRUISE CREDIT AMOUNT AND THE FARE ON THE FUTURE RESERVATION?
If the cruise fare on the future reservation exceeds the amount issued on the Future Cruise Credit, you will be responsible for the difference. If the cruise fare on the future reservation is less than the amount issued on the Future Cruise Credit, you will be issued a new Future Cruise Credit with the remaining amount, which must be used within one year of the issue date on any voyage sailing before December 31, 2022.
IF I USE MY FUTURE CRUISE CREDIT AND THEN NEED TO CANCEL THAT FUTURE CRUISE, WILL I BE ABLE TO REAPPLY MY CREDIT ON ANOTHER RESERVATION?
In the event that you need to cancel your future cruise, outside of penalty, then the Future Cruise Credit would remain valid and may be applied toward another new reservation, provided the new reservation is made within one year of the original Future Cruise Credit issue date and toward a Regent voyage sailing before December 31, 2022.
CAN I TRANSFER PROMOTIONAL AMENITIES FROM MY CANCELED RESERVATION TO MY NEW RESERVATION?
Guests can take advantage of any publicly available promotion at the time the new reservation is made and the Future Cruise Credit is applied. Any promotion on the original and now canceled reservation would not be transferable to the new reservation.
IS THE FUTURE CRUISE CREDIT TRANSFERABLE?
The Future Cruise Credit is issued to the guest(s) electing to cancel their reservation under Regent Reassurance and is not transferable to any other guest.
IF I HAVE NOT PAID IN FULL, CAN I TAKE ADVANTAGE OF REGENT REASSURANCE?
Regent Reassurance is available to guests who have paid in full on applicable voyages. Guests who are outside of final payment may elect to pay their reservation in full, at which point the guests would be eligible for Regent Reassurance. Otherwise, for reservations outside of final payment, the standard cancellation schedule would apply and can be found in the Terms and Conditions, enquire with me.
CAN I ELECT NOT TO TAKE ADVANTAGE OF REGENT REASSURANCE EVEN IF I HAVE PAID IN FULL?
For guests who wish to cancel and forgo the Future Cruise Credit, then the standard cancellation schedule would apply and can be found in the terms and conditions, enquire with me.
CAN I FOLLOW THE STANDARD CANCELLATION GUIDELINES AND RECEIVE A PARTIAL REFUND AND A FUTURE CRUISE CREDIT FOR JUST THE PENALIZED AMOUNT?
Regent Reassurance offers a 100% Future Cruise Credit in lieu of Regent Seven Seas Cruises’ standard cancellation schedule. If a guest elects to cancel and receive a partial refund of their cruise fare, in line with the standard cancellation schedule, then no Future Cruise Credit will be issued.
CAN ONE GUEST IN A SUITE CHOOSE REGENT REASSURANCE WHILE THE SECOND GUEST ELECTS TO ABIDE BY THE STANDARD CANCELLATION SCHEDULE?
All guests associated with the reservation being canceled would need to take the same option — taking advantage of Regent Reassurance or the standard cancellation schedule.
IF ONE GUEST CHOOSES TO TAKE ADVANTAGE OF REGENT REASSURANCE AND THE SECOND GUEST WISHES TO CONTINUE ON THE CRUISE AS SCHEDULED, IS THAT ALLOWED, AND WILL THE SECOND GUEST NEED TO PAY AN ADDITIONAL SUPPLEMENT?
If the guest, and not the reservation, is being canceled, then the remaining guest(s) are welcome to continue on the cruise as scheduled with no additional supplement being due.
DOES REGENT REASSURANCE CHANGE MY FINAL PAYMENT DATE?
Regent Seven Seas Cruises’ deposit and final payment schedule remains unchanged and can be found in the terms and conditions, enquire with me.
IF I ALREADY HAVE A FUTURE CRUISE BOOKED, CAN I APPLY MY NEW FUTURE CRUISE CREDIT TO THE EXISTING FUTURE CRUISE?
Under Regent Reassurance, the Future Cruise Credit must be applied toward a new reservation(s) within one year of the Future Cruise Credit issue date on any voyage departing before December 31, 2022.
IF I DECIDE TO CANCEL, HOW DO I LET REGENT SEVEN SEAS CRUISES KNOW THAT I AM TAKING ADVANTAGE OF REGENT REASSURANCE?
If you elect to cancel your paid in full reservation with Regent Reassurance, simply notify us at the time of cancellation and the Future Cruise Credit will be issued. Cancellations under Regent Reassurance must be done directly with me. Cancellations completed online will default to the standard cancellation schedule.
HOW MUCH DOES REGENT REASSURANCE COST, AND HOW DO I ENROLL?
There is no cost with Regent Reassurance.
Guests who make new reservations with our Return with Regent offer between May 18 and July 31, 2020, have the option to cancel up to 15* days prior to departure date and receive a 100% Future Cruise Credit.
Guests with existing or new reservations made before May 18, 2020 on voyages embarking on or before December 31, 2020 have the option to cancel up to 48 hours prior to departure date and receive a 100% Future Cruise Credit.
CAN THE FUTURE CRUISE CREDIT VALUE BE APPLIED TOWARD MORE THAN ONE RESERVATION?
Yes, the value of the Future Cruise Credit can be applied toward multiple reservations made within one year of the Future Cruise Credit issue date on voyages sailing before December 31, 2022.